Shipping Policy:
1. Shipping Methods: We offer shipping through various carriers, including Australia Post and other couriers. The carrier used will depend on the size, weight, and destination of your order.
2. Shipping Rates: Shipping rates vary depending on the size, weight, and destination of your order. Currently, Rubi & Lola Home Décor provides free shipping for orders within Australia.
3. Shipping Time: We strive to process and ship orders as quickly as possible, typically within 2-3 business days. The shipping time can vary, but it typically takes between 7-14 days and 9-18 days depending on the carrier and destination. Once your order is shipped, we will send you a tracking number via email.
Goods Return Policy:
1. Return Eligibility: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product for a refund or exchange within 14 days of receipt. To be eligible for a return, the product must be in its original packaging and in new condition. Products that have been used, damaged, or altered in any way will not be eligible for return.
2. Return Procedure: To initiate a return, please contact our customer service team by email or phone. You will need to provide your order number and the reason for the return. Our customer service team will provide you with a return authorisation number and instructions for returning the product.
3. Return Shipping: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping method to ensure the product is delivered to us.
4. Refunds and Exchanges: Once we receive the product you returned, we will issue a refund within 7 days to the payment method that you used to make the original purchase. Exchanges will be processed once we receive the returned product and confirm its eligibility for exchange. Shipping and handling fees are non-refundable.
5. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 7 days of receipt. We will arrange for the product to be returned at our expense and either replace or refund the product, as determined by our customer service team.